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Visual management

Visual controls, visual workplace

Visual management is the practice of making standards, status and problems visible in the workplace, so anyone can tell at a glance whether work is normal or not. Boards, floor markings, labels, lights and kanban cards are all visual controls.

Lean teams use visual management because problems that can be seen get solved faster. When the normal state is obvious, an abnormal one stands out without a report or a meeting.

Where it comes from

Visual controls are part of the Toyota Production System, where andon lights, kanban cards and marked locations let people see the state of production without asking.

At a glance

From seeing to preventing

From seeing to preventing. Visual controls range from sharing information to making the error impossible. Each level up needs less attention to keep work on track.Show informationLabels, signs, plan vs actualShow the standardFloor marks, shadow boards, min/maxSignal the gapAndon light, red card, empty slotPrevent the gapPoka-yoke: the error cannot happenHigher levels need less attention to keep work on track

Swipe sideways to see the whole diagram.

Visual controls range from sharing information to making the error impossible. Each level up needs less attention to keep work on track.

How to apply Visual management

  1. 1

    Decide what people need to know

    List the questions a team member or leader asks during a shift: are we on plan, where does this go, is the machine running, what is the next job.

  2. 2

    Make the standard visible

    Show the normal state with floor markings, shadow boards, labels, min and max lines and posted standard work.

  3. 3

    Make the status visible

    Show actual against plan with hour-by-hour boards, andon lights and kanban boards, updated at the point of work.

  4. 4

    Make problems visible

    Use red markers, a problem board or an andon call so an abnormal condition stands out immediately.

  5. 5

    Link visuals to action

    Agree who responds to each signal and how fast. A board that nobody acts on soon gets ignored.

Worked example

A machining cell posts an hour-by-hour board showing planned and actual parts, with a column for the reason when the hour falls short. The team leader checks it every hour, and the most common reason, waiting for a first-off inspection, becomes the next improvement project.

Common mistakes

  • Putting up boards full of charts that are updated weekly by someone outside the team.
  • Making signals visible without agreeing who responds and how fast.
  • Adding so many visuals that the important ones get lost.

When Visual management is not the right tool

Visuals do not replace a stable process or a response routine. A board that shows a problem nobody acts on teaches people to ignore it.

Visual management and andon cord signals

An andon cord is visual management at its most direct: one pull turns a light on and calls for help. Kanban cards, floor markings and 5S shadow boards are quieter visual controls.

Visual boards are the center of a daily management system, where the team reviews them in a short huddle.

FAQ

Visual management: common questions

What is visual management?
Making standards, status and problems visible in the workplace, so anyone can see at a glance whether work is on track.
What are examples of visual management?
Floor markings, shadow boards, labels, kanban cards, hour-by-hour production boards, andon lights and team huddle boards.
Is visual management a lean tool?
Yes. Visual controls are part of the Toyota Production System and support most other lean tools, from 5S to andon.
What is a visual management board?
A board at the point of work that shows targets, actual results, problems and actions, reviewed by the team in short huddles.

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