Lyssna (formerly UsabilityHub)
Quick user tests, usability studies and a research panel
- Researched profile
- Free plan
What users say
243 reviews on 2 sites
- Starting price
- $166 per month (Growth, billed annually)
- Free option
- Free plan
- Pricing
- Free plan + paid
- Deployment
- Web
The lean-stack take
Lean startups and product teams use it to test designs, messages and prototypes with real people before building. Results arrive in hours, so teams can learn and iterate quickly.
Best for
Product and design teams that want fast evidence from real users before building.
Watch out for
Panel responses are charged separately on every plan, so budget for them on top of the subscription.
About
About Lyssna (formerly UsabilityHub)
Lyssna, formerly UsabilityHub, is a user research platform for quick tests, usability studies and interviews. It includes a paid research panel of more than 690,000 participants.
Written by lean-stack from Lyssna (formerly UsabilityHub)'s public pages. Vendors can replace it with their own description by claiming this profile.
Features
What Lyssna (formerly UsabilityHub) offers
Quick studies
Unlimited quick studies on every plan.
In-depth studies
Usability and in-depth studies on the Growth plan and above.
Research panel
Recruit from more than 690,000 participants with 395 or more demographic filters, paid per use.
Self-recruiting
Share test links with your own users.
User interviews
Run interviews on paid plans.
Prototype and live website testing
Test prototypes and live websites, including on mobile, on paid plans.
AI summaries
Summaries of responses on paid plans.
Exports
CSV exports on paid plans.
Lean techniques supported
The lean practices Lyssna (formerly UsabilityHub) is built to support.
Pricing
Lyssna (formerly UsabilityHub) pricing and plans
Checked on the vendor's pricing page, October 3, 2026
Free
$0
Free
- 3 seats
- Unlimited quick studies
- 15 self-recruited responses
Growth
$166/month
Billed annually
- 5 seats
- 5 in-depth studies per month
- Unlimited self-recruited responses
- AI summaries and CSV export
- Interviews and live website testing
Enterprise
Custom
- Unlimited seats
- Custom in-depth studies
- Unlimited self-recruited responses
Responses from the Lyssna panel are priced separately on all plans. Prices change often, so confirm them with the vendor.
Strengths and limitations
What stands out, and what to watch
Strengths
- Free plan with unlimited quick studies
- Large participant panel with detailed filters
- Results arrive quickly
- Interviews and usability tests in one tool
- AI summaries on paid plans
Limitations
- Panel responses cost extra on every plan
- In-depth studies capped at 5 a month on Growth
- Free plan limited to 15 self-recruited responses
Based on the vendor's published plans and documentation, not a hands-on test.
Fit
Is Lyssna (formerly UsabilityHub) right for your team?
A good fit if…
- You want to test designs or messages before building
- You lack your own pool of test users
- You run small, frequent experiments
- Designers and product managers share the research
Look elsewhere if…
- You only need interview transcription and analysis
- You need large-scale B2B recruiting
- You want a free tool for high volumes
Reviews
What Lyssna (formerly UsabilityHub) users say
From public review sites, checked October 3, 2026
Ratings and mention counts as published by each site. We link to the reviews rather than copy them, and we don't average or adjust the numbers.
Similar tools
Lyssna (formerly UsabilityHub) alternatives
Dovetail
Free plan + paid
Customer-insights hub that transcribes, tags and synthesizes interviews into shareable findings.
User Interviews
Published pricing
Recruits and manages research participants from a large vetted panel or your own user base.
| Tool | Pricing | Starting price | Free plan or trial | Deployment |
|---|---|---|---|---|
| Lyssna (formerly UsabilityHub) | Free plan + paid | $166 per month (Growth, billed annually) | Free plan | Web |
| Dovetail | Free plan + paid | Free; Enterprise is custom | Free plan | Web |
| User Interviews | Published pricing | $49 per session (consumer, pay as you go) | None listed | Web |
From each vendor's published pricing. Check current prices on their sites.
FAQ
Lyssna (formerly UsabilityHub): common questions
Is Lyssna free?
How much does Lyssna cost?
What was Lyssna called before?
How big is the Lyssna panel?
For the Lyssna (formerly UsabilityHub) team
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